Last Updated: March 4, 2026
These Terms of Use (“Terms”) apply to your use of the Sugarbot Notes web application and related services provided by Bench7, Inc., a Delaware corporation (“Bench7,” “we,” “us,” and “our”), accessible at sugarbotai.com (the “Platform”). Sugarbot Notes is an artificial intelligence-powered clinical documentation tool designed to assist dental professionals in generating clinical notes from patient encounters (the “Service”). Sugarbot Notes is a separate product from any other products offered by Bench7 and is governed exclusively by these Terms.
By accessing or using the Service, you agree to be bound by these Terms, whether or not you are a registered user of the Service. These Terms govern your use of the Service and create a binding legal agreement that we may enforce against you in the event of a violation. If you do not agree to all of these Terms, do not use the Service.
The Service is intended for use by licensed dental professionals, including dentists, dental hygienists, dental assistants, and authorized dental office staff (collectively, “Dental Professionals”). By using the Service, you represent and warrant that you are a Dental Professional or are otherwise authorized by a Dental Professional to use the Service in connection with dental practice operations, and that you have the right, authority, and capacity to agree to and abide by these Terms and that you are not prohibited from using the Service or any portion thereof.
You must register an account to access the Service. Registration requires you to provide your name, email address, professional credentials, practice information, and other information specified in the registration form (“Registration Information”). You agree that your Registration Information is true, accurate, current, and complete, and you will promptly update it as necessary to keep it so. We may attempt to verify the accuracy of your Registration Information and update it as necessary.
You are solely responsible for maintaining the confidentiality and security of your account credentials. You may not permit another person to use your credentials to access the Service. You are responsible for all activity that occurs under your account. If you believe the security of your account has been compromised, you must immediately change your password or notify us at support@bench7tech.com and we will assist you. We shall have no liability for any unauthorized access to or use of your account.
Sugarbot Notes uses artificial intelligence to assist Dental Professionals in generating clinical documentation from patient encounters. The Service may capture audio from patient encounters, process that audio to generate transcripts and clinical notes, and present those notes to you for review and approval.
The Service may temporarily process audio from patient encounters for the sole purpose of generating transcripts and clinical notes. Audio recordings are not permanently stored. Once transcription is complete, audio data is deleted. Only the resulting transcripts and clinical notes are retained within the Service.
All clinical notes generated by the Service are drafts until reviewed and approved by an authorized Dental Professional. You acknowledge and agree that you are solely responsible for reviewing, editing, and approving all notes before they are finalized or used for any clinical, billing, or record-keeping purpose. The Service does not finalize any clinical documentation without your affirmative approval.
The Service uses artificial intelligence, which may produce errors, omissions, or inaccuracies in generated content. AI-generated notes may not fully or accurately reflect the patient encounter. You acknowledge that the Service is a tool to assist — not replace — your professional judgment and documentation responsibilities.
The information and tools made available through the Service are provided for professional documentation assistance only. While we hope you find the Service useful, it is in no way intended to serve as a diagnostic service, to provide certainty with respect to a diagnosis, to recommend a particular product or therapy, or to otherwise substitute for the clinical judgment of a qualified Dental Professional. You are solely responsible for evaluating any information generated by the Service and for your use or misuse of such information in connection with your treatment decisions or otherwise.
To the extent you are a “Covered Entity” or “Business Associate” as defined by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”), and the Service involves the creation, receipt, maintenance, or transmission of Protected Health Information (“PHI”) as defined by HIPAA, our handling of such PHI is governed by the Business Associate Agreement (“BAA”) between you and Bench7, which is incorporated into these Terms by reference. In the event of any conflict between these Terms and the BAA with respect to PHI, the BAA shall control.
You are solely responsible for ensuring that your use of the Service complies with HIPAA and all other applicable federal, state, and local privacy laws. This includes, without limitation, obtaining any necessary patient consents or authorizations required before using the Service during patient encounters. You acknowledge that the Service captures information from patient encounters and that you are responsible for informing patients, as required by applicable law, that an AI-powered tool is being used to assist with clinical documentation.
Notwithstanding anything stated herein, you may be subject to certain obligations and responsibilities associated with the jurisdiction in which you practice dentistry or another health profession. We make no representation or warranty as to the legal compliance of the Service with the laws of your particular jurisdiction and you are solely responsible for compliance with the laws of your jurisdiction with respect to your use of the Service.
Access to the Service requires a paid subscription on a per-provider basis. Current subscription plans and pricing are available on the Platform. We reserve the right to modify pricing with thirty (30) days’ prior notice to you.
You agree to pay all fees associated with your subscription plan. Payment terms, billing cycles, and accepted payment methods are as specified during the subscription process. All fees are non-refundable except as expressly provided in these Terms or as required by applicable law.
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR SUCCESSIVE PERIODS OF THE SAME DURATION AT THE THEN-CURRENT RATE UNLESS YOU CANCEL BEFORE THE END OF THE THEN-CURRENT BILLING PERIOD.
We will send you a reminder notice via email at least thirty (30) days prior to each renewal date informing you of the upcoming renewal, the applicable renewal rate, and instructions for how to cancel. You may cancel your subscription at any time through the Platform account settings or by contacting us at support@bench7tech.com. Cancellation will take effect at the end of the then-current billing period; you will continue to have access to the Service through the remainder of your paid period but will not receive a refund for any unused portion.
Subject to your compliance with these Terms and payment of applicable fees, Bench7 grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal professional dental practice purposes.
You agree that you will not:
We may (but are not obligated to) monitor your use of the Service, investigate your use as we deem appropriate to comply with applicable law or regulation, and terminate your access upon determination that you have violated these Terms.
As between you and Bench7, you retain all right, title, and interest in and to the patient data and clinical information you input into or generate through the Service (“Your Data”), subject to the licenses granted in this Section 6. You are solely responsible for the accuracy, legality, and appropriateness of Your Data.
You grant Bench7 a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Your Data solely as necessary to provide and maintain the Service, to comply with applicable law, and to enforce these Terms.
Bench7 may collect, create, use, transfer, and disclose de-identified and aggregated data derived from your use of the Service in a form that does not permit any direct association with any specific individual, patient, or dental practice (“De-Identified Data”), in accordance with applicable law including HIPAA de-identification standards (45 C.F.R. § 164.514). Bench7 may use De-Identified Data for any purpose, including but not limited to improving and developing the Service, conducting research, analytics, and other lawful commercial purposes. We will not disclose personal information or PHI of our users to third parties except as permitted by the BAA and applicable law.
The Service, including all software, algorithms, models, interfaces, documentation, and other technology underlying or comprising the Service, is and remains the exclusive property of Bench7 and its licensors. These materials contain proprietary and confidential information protected by applicable intellectual property and other laws. Nothing in these Terms grants you any ownership interest in the Service. All rights not expressly granted are reserved by Bench7 and its licensors, as applicable.
If you provide Bench7 with any suggestions, feedback, or ideas regarding the Service (“Feedback”), you grant Bench7 a non-exclusive, perpetual, irrevocable, worldwide, and royalty-free license to use such Feedback for any purpose, including to improve the Service, without obligation or compensation to you.
To the extent you submit custom templates, practice configurations, or other non-PHI materials through the Service (“User Contributions”), you retain ownership of such User Contributions and grant Bench7 a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, adapt, and distribute such User Contributions for the purpose of operating, improving, and enhancing the Service, including incorporation into features available to other users. This license survives termination of your account.
Bench7 is not a healthcare provider. The Service is a clinical documentation tool and is not intended to provide dental or medical advice, diagnosis, or treatment recommendations, or to substitute for an individual patient assessment based on a qualified Dental Professional’s evaluation. The Service does not replace the professional judgment of a qualified Dental Professional. You are solely responsible for all clinical decisions and for ensuring that any notes generated by the Service accurately reflect your professional assessment before they are finalized. You shall be solely responsible for your compliance with all laws and standards of professional practice applicable to you and the practice of dentistry or other relevant health profession.
IF YOU ARE A PATIENT OR CONSUMER AND HAVE ANY QUESTIONS ABOUT YOUR HEALTH, INCLUDING ANY DENTAL CONDITION OR TREATMENT, PLEASE CONTACT YOUR HEALTHCARE PROVIDER OR, IF YOU HAVE A MEDICAL EMERGENCY, CALL EMERGENCY SERVICES AT 911.
The Bench7 Privacy Policy provides information about our collection, use, and disclosure of information about users of the Service. By accessing and using the Service, you agree to the terms of the Privacy Policy and acknowledge and agree that the Privacy Policy forms an integral part of these Terms. You will always be able to view the most current version of the Privacy Policy on the Platform.
The Platform may contain links to third-party websites or resources which are not part of Bench7. You agree that we are not responsible or liable for these websites and resources including, without limitation, their availability or the content and information they provide. The inclusion of third-party links does not imply our endorsement. Your dealings with any third parties found on or through the Service, including any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. You agree that Bench7 shall not be responsible or liable for any loss or damage arising from any such dealings.
THE SERVICE IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. BENCH7 MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, QUALITY, CORRECTNESS, COMPLETENESS, COMPREHENSIVENESS, SUITABILITY, SYSTEM AVAILABILITY, AND COMPATIBILITY, SUBJECT TO THE LAWS OF ANY STATES THAT DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES.
WITHOUT LIMITING THE FOREGOING, BENCH7 DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS GENERATED BY THE SERVICE, INCLUDING ANY AI-GENERATED NOTES OR TRANSCRIPTS, WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR (C) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.
YOU ACKNOWLEDGE THAT AI-GENERATED CONTENT MAY CONTAIN ERRORS AND THAT YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND APPROVING ALL CONTENT BEFORE USE. YOU ACKNOWLEDGE THAT THE SERVICE AND ANY INFORMATION CONTAINED THEREIN WILL BE TRANSMITTED OVER A MEDIUM THAT IS BEYOND THE CONTROL AND JURISDICTION OF BENCH7 AND MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS, AND BENCH7 IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BENCH7 OR ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, OR WRONGFUL DEATH, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT BENCH7 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE TOTAL AGGREGATE LIABILITY OF BENCH7 AND ITS AFFILIATES, AGENTS, LICENSORS, AND SUPPLIERS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED, IN THE AGGREGATE FOR ANY AND ALL CLAIMS UNDER OR IN RELATION TO THESE TERMS, ONE HUNDRED DOLLARS ($100.00).
THE LIMITATIONS OF LIABILITY AND TYPES OF DAMAGES HEREBY LIMITED AND DISCLAIMED SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND ARE INTENDED TO APPLY REGARDLESS OF THE FORM OF THE CLAIM OR ACTION AND REGARDLESS OF WHETHER ANY LIMITED REMEDY PROVIDED FOR IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE. EACH PARTY ACKNOWLEDGES THAT THIS LIMITATION OF LIABILITY IS A MATERIAL PART OF THE CONSIDERATION PROVIDED BY THE OTHER PARTY IN EXCHANGE FOR THE RIGHTS GRANTED UNDER THESE TERMS.
ANY CLAIM ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH CLAIM.
You agree to defend, indemnify, and hold harmless Bench7 and its officers, directors, employees, agents, and licensors from and against any claims, actions, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or relating to: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including HIPAA; (d) any claim by a patient or third party arising from your use of the Service; or (e) the content or accuracy of any clinical notes you finalize using the Service.
YOU AND BENCH7 AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE (COLLECTIVELY, “DISPUTES”) SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT, except that either party may bring individual claims in small claims court if the claims qualify.
Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator and shall take place in Burleigh County, North Dakota, or at another mutually agreed location. The arbitrator shall apply the substantive laws of the State of North Dakota. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
YOU AND BENCH7 EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
If for any reason a claim proceeds in court rather than in arbitration, both parties waive any right to a jury trial. If this class action waiver is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void.
You may opt out of this arbitration agreement by sending written notice to support@bench7tech.com within thirty (30) days of your first use of the Service. If you opt out, the Governing Law and Jurisdiction provisions in Section 14 shall apply.
This arbitration agreement survives the termination of these Terms and your use of the Service.
These Terms shall be governed by and construed in accordance with the laws of the State of North Dakota, without regard to its conflict of laws provisions. To the extent that litigation is permitted under these Terms (including if the arbitration provision is found unenforceable), any such action shall be brought exclusively in the state or federal courts located in Burleigh County, North Dakota, and you consent to the personal jurisdiction of such courts.
You may terminate your account at any time by canceling your subscription through the Platform account settings or by contacting us at support@bench7tech.com.
We may suspend or terminate your access to the Service, temporarily or permanently, with or without notice, for any of the following reasons (which are not intended to be exclusive): (a) breach or violation of these Terms; (b) request by law enforcement or government agency; (c) a request by you; (d) discontinuance or material modification of the Service; (e) technical or security issues or problems; (f) extended periods of inactivity; or (g) your engagement in fraudulent or illegal activities. All terminations for cause shall be made at our sole discretion, and we shall not be liable to you or any third party for any termination of your account or access to the Service.
Upon termination, your right to access and use the Service will immediately cease. We will make Your Data available for export for a period of thirty (30) days following termination, after which we may delete Your Data in accordance with our data retention policies and applicable law, including any obligations under the BAA.
We reserve the right, at our sole discretion, to modify, discontinue, or terminate the Service or these Terms at any time and without prior notice. If we modify these Terms in a material way, we will provide notice by posting the updated Terms on the Platform, updating the “Last Updated” date, and/or sending notice to the email address associated with your account. By continuing to access or use the Service after we have provided notice of modifications, you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, you agree to immediately stop using the Service.
These Terms, together with the Bench7 Privacy Policy and, to the extent applicable, the Business Associate Agreement, constitute the entire agreement between you and Bench7 with respect to the Service and supersede all prior oral or written agreements and understandings.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. Bench7 may assign or transfer these Terms at its sole discretion without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision.
Any notices or other communications permitted or required hereunder will be in writing and given: (i) by Bench7 via email to the address associated with your account; or (ii) by posting within the Platform. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
All provisions of these Terms shall survive termination of your account except for your license to access and use the Service. Without limiting the foregoing, Sections 6, 7, 10, 11, 12, 13, and 17 shall survive any termination.
If you have questions about the Service or these Terms, or you wish to provide feedback, please contact us at:
Bench7, Inc.
support@bench7tech.com